How can we help?
Answers to common questions about shopping with Ghana Market.
Ordering
How do I place an order?
Add groceries to your basket, review it, then continue to checkout. You will see the itemised total, taxes and fulfilment option before confirming. When online ordering is not available, please visit or contact the store.
Do I need an account?
An account lets you see order history and status in one place. Where guest checkout is offered, you can still order with just your name and email.
Can I change or cancel my order?
Contact the store as soon as possible. Orders can usually be changed or cancelled before they are prepared. See Returns & Refunds for details.
Pickup & delivery
How does store pickup work?
We will let you know when your order is ready. Bring your order number. Please collect fresh and frozen items promptly.
Do you deliver?
Local delivery is offered in selected Calgary areas when available. Coverage and fees are shown at checkout based on your address.
Can perishables be shipped by post?
No. Fresh, chilled and frozen groceries are available for pickup or local delivery only.
Payments
Which payment methods are accepted online?
Card payments are processed securely by our payment provider; Ghana Market never sees or stores your full card number. Interac e-Transfer may also be offered.
When is an e-Transfer order prepared?
After the store confirms the e-Transfer has been received. Include your order reference in the message.
Returns & quality
Something is wrong with my order
Contact us with your order number and, where possible, a photo. We will review missing, incorrect, damaged or spoiled items and offer a replacement, credit or refund where appropriate.
Your account and privacy
You can update your details and marketing preferences from your account. See our Privacy Policy for how information is handled.