Returns, Refunds & Cancellations
Our approach to cancellations, returns and refunds. It is designed to be fair to customers and safe for food.
Cancelling an order
You may cancel free of charge before we begin preparing your order. Once an order is being prepared or has been dispatched, contact us and we will do our best to help. If a cancellation is accepted after payment, a full refund is issued to the original payment method.
Shelf-stable groceries
Unopened, undamaged shelf-stable products in their original packaging may be returned to the store within 7 days with proof of purchase for a refund or exchange.
Perishable groceries
For food-safety reasons, fresh, chilled and frozen items cannot be returned once they have left our care. If such an item is damaged, spoiled, incorrect or missing, see our Perishable Products Policy — we will offer a replacement, store credit or refund where the problem is confirmed.
Incorrect, missing or damaged items
Contact us within 48 hours of receiving your order (same day for perishables) with your order number and, where possible, a photo. We will correct the problem at no cost to you.
How refunds are issued
Card refunds are returned to the original card through our payment provider; banks typically take 5–10 business days to post them. Interac e-Transfer refunds are sent to the email address you confirm with us.
Your rights
Nothing in this policy limits any rights you have under Alberta's Consumer Protection Act or other laws that apply.
Contact us
Questions about this policy? Reach the store by email at [email protected].